Terms of service
TERMS OF SERVICE
Last Updated: September 12, 2026
Welcome to New Shimla Store (NSS). These Terms of Service govern your use of our website and purchases made through our online store.
By accessing or using our website, you agree to these Terms to the extent permitted by applicable law.
1. ABOUT NSS
This website is operated by New Shimla Store (NSS).
Phone / WhatsApp: 9815953109
Email: newshimlastore@gmail.com
Business Address: [Add your complete store address]
2. USE OF OUR WEBSITE
You agree to use our website lawfully and responsibly.
You must not:
• Use the website for fraudulent purposes
• Provide false or misleading information
• Attempt unauthorized access to our website or systems
• Interfere with the operation or security of the website
• Copy or misuse our content without permission
• Upload malicious software or harmful material
3. PRODUCT INFORMATION
We make reasonable efforts to provide accurate product descriptions, photographs, prices, and other information.
However, slight differences may occur due to:
• Lighting during photography
• Device or screen settings
• Fabric characteristics
• Manufacturing variations
NSS aims to provide real product photography and accurate product information.
4. PRODUCT AVAILABILITY
Our inventory may be sold through both our physical store and online store.
Because of this, an item may occasionally become unavailable before our online inventory is updated.
If this happens, we may contact you to offer an alternative or provide an appropriate refund where applicable.
5. PRICES
Prices displayed on our website are the prices applicable at the time of purchase unless otherwise stated.
Prices, offers, discounts, and product availability may change without prior notice.
If a genuine pricing or listing error occurs, NSS reserves the right to correct the error and take appropriate action regarding affected orders, subject to applicable law.
6. ORDERS
Placing an order constitutes a request to purchase the selected products.
NSS may decline or cancel an order where reasonably necessary, including situations involving:
• Product unavailability
• Genuine pricing errors
• Payment failure
• Incorrect or incomplete information
• Suspected fraudulent activity
• Inability to fulfil the order
If a prepaid order is cancelled by NSS, an applicable refund will be processed.
7. CUSTOMER INFORMATION
Customers are responsible for providing accurate:
• Name
• Delivery address
• Phone number
• Email address
• Payment information
NSS is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
8. PAYMENTS
Payments may be processed through third-party payment providers.
Where payment information is handled by a third-party payment provider, NSS does not generally store complete card information.
Customers must use an authorized payment method.
9. SHIPPING
Orders are shipped according to our Shipping Policy.
Delivery estimates are approximate and may be affected by courier delays, weather, festivals, transportation disruptions, remote locations, or other circumstances beyond our reasonable control.
10. RETURNS & REFUNDS
Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy.
Customers may be required to provide photographs, videos, order information, and other relevant information when submitting a return or refund request.
11. UNBOXING VIDEO REQUIREMENT
For eligible claims relating to damaged, missing, incorrect, or delivery-related products, NSS may require a continuous unboxing video showing the package before opening, shipping label, opening of the package, and the issue with the product.
Customers should retain the original packaging.
12. CANCELLATION
Orders may generally be cancelled before dispatch.
Once an order has been dispatched, cancellation may no longer be possible.
13. INTELLECTUAL PROPERTY
The NSS name, logo, photographs, product images, graphics, text, videos, designs, and other website content belong to NSS or are used with appropriate rights.
They may not be copied, reproduced, modified, distributed, or used commercially without permission, except where permitted by law.
14. THIRD-PARTY SERVICES
Our website may use third-party services such as:
• Shopify
• Payment providers
• Courier/logistics providers
• Analytics services
• Communication services
These services may have their own terms and policies.
15. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
16. FRAUDULENT TRANSACTIONS
NSS may review, hold, cancel, or refuse transactions where there are reasonable grounds to suspect fraudulent or unauthorized activity.
We may contact the customer for verification where appropriate.
17. PROMOTIONS
Promotional offers may have specific conditions, expiry dates, exclusions, or usage limits.
Unless otherwise stated, promotional offers cannot necessarily be combined with other offers.
18. PRIVACY
Your personal information is handled according to our Privacy Policy.
19. CHANGES TO THESE TERMS
NSS may update these Terms of Service from time to time.
The updated version will include a revised Last Updated date.
20. APPLICABLE LAW
These Terms are subject to the laws applicable in India.
Nothing in these Terms is intended to exclude or restrict any consumer rights or legal remedies that cannot legally be excluded or restricted.
21. CONTACT US
New Shimla Store (NSS)
Phone / WhatsApp: 9815953109
Email: newshimlastore@gmail.com
Business Address: [Add your complete store address]
Real Products. Honest Communication. Transparent Service.
Real Suits. Real Quality. Real Trust.