Contact Us

Contact New Shimla Store

Have a question about a product, your order, shipping, or anything else?

We're happy to help.

Get in Touch

📞 Call / WhatsApp
9815953109

✉️ Email
newshimlastore@gmail.com

Customer Support

For order-related queries, please keep your order number ready so we can assist you more quickly.

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM

We aim to respond to customer queries as quickly as possible during support hours.

Visit Our Store

New Shimla Store (NSS)
[main bazzar / sadar bazzar sultanpur lodhi district kapurthala]

We look forward to serving you.

New Shimla Store (NSS)
[Add your complete physical store address here]

We look forward to serving you.

Frequently asked questions

Find answers to common questions about our products and service.

1. Do you offer returns or exchanges?

At NSS, we currently offer a 48-hour exchange policy for products that arrive damaged or defective.

To request an exchange, please contact us within 48 hours of delivery with clear photos/videos of the issue.

2. How long does delivery take?

Orders are generally dispatched within 1–2 business days after the order is placed. Once dispatched, delivery usually takes 3–7 business days, depending on your location and courier service.

You will receive tracking details once your order has been shipped.

3. What should I do if I receive a damaged product?

Please do not use, wash, alter, or remove the product from its original condition.

Contact us within 48 hours of delivery and share your unboxing video along with clear photos of the damage. Our team will review the request and guide you through the exchange process.

4. Do you offer Cash on Delivery (COD)?

Currently, NSS operates on a 100% prepaid model.

As we expand our customer base and operations, we plan to introduce Cash on Delivery (COD) as an additional payment option. We appreciate your trust and support as we grow.

5.Why does NSS currently accept only prepaid orders?

As a growing online business, we currently use prepaid orders to maintain a smooth and reliable order-processing and delivery system.

We understand that COD can provide additional convenience, and we plan to introduce it in the future as our online operations grow.

6. Can I trust NSS?

Absolutely. NSS (New Shimla Store) is a genuine family-run business with a focus on quality, transparency, and customer satisfaction.

We believe in showing our products honestly and providing clear information about their fabric, design, and details. We are building our online store with the same commitment and trust that we have built with our customers offline.

Your trust matters to us, and we aim to earn it with every order.