Legal notice

LEGAL NOTICE

Last Updated: September 12, 2026

This website is operated by New Shimla Store (NSS).

BUSINESS INFORMATION

Business Name: New Shimla Store
Brand Name: NSS
Phone / WhatsApp: 9815953109
Email: newshimlastore@gmail.com
Business Address: [Add your complete store address]
GSTIN: [Add your GSTIN]

WEBSITE

Website: https://newshimlastore.com

NSS operates this website for the sale of unstitched suits, fabrics, and related products.

PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on our website are accurate and up to date.

Actual product colours may vary slightly depending on lighting, photography conditions, and individual device or screen settings.

PRICING AND AVAILABILITY

Product prices and availability may change from time to time.

Although we make reasonable efforts to maintain accurate information, occasional errors in product information, pricing, or availability may occur. If an error affects an order, we may contact the customer and take appropriate action in accordance with applicable law.

INTELLECTUAL PROPERTY

The NSS name, logo, photographs, product images, graphics, designs, text, videos, and other original content displayed on this website are owned by or used by New Shimla Store with appropriate rights.

Such content may not be copied, reproduced, modified, distributed, or used commercially without prior permission, except where permitted by law.

THIRD-PARTY SERVICES

This website may use third-party services including Shopify, payment providers, courier and logistics providers, analytics services, and communication services.

These third-party services may operate under their own terms and policies.

POLICIES

Your use of this website and purchases made through it are also subject to our:

• Terms of Service
• Privacy Policy
• Shipping Policy
• Return & Refund Policy

CONTACT

For questions, concerns, or assistance, please contact:

New Shimla Store (NSS)
Phone / WhatsApp: 9815953109
Email: newshimlastore@gmail.com
Business Address: [Add your complete store address]

New Shimla Store
Real Suits. Real Quality. Real Trust.

Frequently asked questions

Find answers to common questions about our products and service.

1. Do you offer returns or exchanges?

At NSS, we currently offer a 48-hour exchange policy for products that arrive damaged or defective.

To request an exchange, please contact us within 48 hours of delivery with clear photos/videos of the issue.

2. How long does delivery take?

Orders are generally dispatched within 1–2 business days after the order is placed. Once dispatched, delivery usually takes 3–7 business days, depending on your location and courier service.

You will receive tracking details once your order has been shipped.

3. What should I do if I receive a damaged product?

Please do not use, wash, alter, or remove the product from its original condition.

Contact us within 48 hours of delivery and share your unboxing video along with clear photos of the damage. Our team will review the request and guide you through the exchange process.

4. Do you offer Cash on Delivery (COD)?

Currently, NSS operates on a 100% prepaid model.

As we expand our customer base and operations, we plan to introduce Cash on Delivery (COD) as an additional payment option. We appreciate your trust and support as we grow.

5.Why does NSS currently accept only prepaid orders?

As a growing online business, we currently use prepaid orders to maintain a smooth and reliable order-processing and delivery system.

We understand that COD can provide additional convenience, and we plan to introduce it in the future as our online operations grow.

6. Can I trust NSS?

Absolutely. NSS (New Shimla Store) is a genuine family-run business with a focus on quality, transparency, and customer satisfaction.

We believe in showing our products honestly and providing clear information about their fabric, design, and details. We are building our online store with the same commitment and trust that we have built with our customers offline.

Your trust matters to us, and we aim to earn it with every order.