FAQ

Frequently Asked Questions

Are the products shown on the website real?

Yes. We use photographs of our actual products. Colours may appear slightly different depending on lighting and your device screen.

Are your suits stitched or unstitched?

Our suits are unstitched unless a product description specifically states otherwise.

How can I place an order?

Select the product you want, add it to your cart, and complete checkout through our secure online payment system.

Do you offer Cash on Delivery?

Currently, NSS accepts prepaid online orders. We may introduce Cash on Delivery in the future as our online customer base grows.

How long will my order take to arrive?

Orders are generally processed and dispatched within 1–2 business days. Delivery usually takes around 2–7 business days after dispatch, depending on your location and courier service.

Do you offer returns or exchanges?

We primarily accept return/exchange requests for eligible issues such as receiving a wrong, damaged or defective product. Please contact us within 48 hours of delivery. Our Return & Refund Policy contains the complete conditions.

Why do you require an unboxing video?

An unboxing video helps us verify the condition of the package and product at the time of delivery and allows us to resolve genuine damage or wrong-product issues more efficiently.

Can I cancel my order?

You can request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may not be possible.

How can I contact NSS?

You can contact us through:

WhatsApp / Phone: 9815953109
Email: newshimlastore@gmail.com

Frequently asked questions

Find answers to common questions about our products and service.

1. Do you offer returns or exchanges?

At NSS, we currently offer a 48-hour exchange policy for products that arrive damaged or defective.

To request an exchange, please contact us within 48 hours of delivery with clear photos/videos of the issue.

2. How long does delivery take?

Orders are generally dispatched within 1–2 business days after the order is placed. Once dispatched, delivery usually takes 3–7 business days, depending on your location and courier service.

You will receive tracking details once your order has been shipped.

3. What should I do if I receive a damaged product?

Please do not use, wash, alter, or remove the product from its original condition.

Contact us within 48 hours of delivery and share your unboxing video along with clear photos of the damage. Our team will review the request and guide you through the exchange process.

4. Do you offer Cash on Delivery (COD)?

Currently, NSS operates on a 100% prepaid model.

As we expand our customer base and operations, we plan to introduce Cash on Delivery (COD) as an additional payment option. We appreciate your trust and support as we grow.

5.Why does NSS currently accept only prepaid orders?

As a growing online business, we currently use prepaid orders to maintain a smooth and reliable order-processing and delivery system.

We understand that COD can provide additional convenience, and we plan to introduce it in the future as our online operations grow.

6. Can I trust NSS?

Absolutely. NSS (New Shimla Store) is a genuine family-run business with a focus on quality, transparency, and customer satisfaction.

We believe in showing our products honestly and providing clear information about their fabric, design, and details. We are building our online store with the same commitment and trust that we have built with our customers offline.

Your trust matters to us, and we aim to earn it with every order.