About Us

About New Shimla Store

Welcome to New Shimla Store (NSS).

What started as a family-run clothing store is now taking its next step online — bringing our collection of unstitched suits to customers beyond our local store.

At NSS, we believe shopping for a suit should be simple, transparent and trustworthy. That is why we focus on showing our products as they actually are, with real product photography, honest pricing and clear product information.

Our Collection

We offer a carefully selected range of unstitched suits in different fabrics, colours, designs and styles, suitable for everyday wear, office wear, festive occasions and special celebrations.

Every product is selected with attention to its fabric, detailing, embroidery and overall quality.

Our Promise

Real Products. Honest Communication. Transparent Service.

We don't want you to shop based on unrealistic images or confusing descriptions. What you see on our website should give you a genuine idea of what you can expect to receive.

Before dispatch, orders are checked carefully so that we can provide you with the best possible shopping experience.

From Our Store to Your Door

Our physical store has always been built around customer relationships and trust. With NSS Online, we're bringing that same approach to customers across India.

Whether you're discovering us online for the first time or have been shopping with us for years, thank you for being a part of the NSS journey.

New Shimla Store (NSS)
Unstitched Suits | Quality | Trust | Transparency

📞 Call / WhatsApp: 9815953109
✉️ Email: newshimlastore@gmail.com

Frequently asked questions

Find answers to common questions about our products and service.

1. Do you offer returns or exchanges?

At NSS, we currently offer a 48-hour exchange policy for products that arrive damaged or defective.

To request an exchange, please contact us within 48 hours of delivery with clear photos/videos of the issue.

2. How long does delivery take?

Orders are generally dispatched within 1–2 business days after the order is placed. Once dispatched, delivery usually takes 3–7 business days, depending on your location and courier service.

You will receive tracking details once your order has been shipped.

3. What should I do if I receive a damaged product?

Please do not use, wash, alter, or remove the product from its original condition.

Contact us within 48 hours of delivery and share your unboxing video along with clear photos of the damage. Our team will review the request and guide you through the exchange process.

4. Do you offer Cash on Delivery (COD)?

Currently, NSS operates on a 100% prepaid model.

As we expand our customer base and operations, we plan to introduce Cash on Delivery (COD) as an additional payment option. We appreciate your trust and support as we grow.

5.Why does NSS currently accept only prepaid orders?

As a growing online business, we currently use prepaid orders to maintain a smooth and reliable order-processing and delivery system.

We understand that COD can provide additional convenience, and we plan to introduce it in the future as our online operations grow.

6. Can I trust NSS?

Absolutely. NSS (New Shimla Store) is a genuine family-run business with a focus on quality, transparency, and customer satisfaction.

We believe in showing our products honestly and providing clear information about their fabric, design, and details. We are building our online store with the same commitment and trust that we have built with our customers offline.

Your trust matters to us, and we aim to earn it with every order.