Shipping policy
SHIPPING POLICY
Last Updated: September 12, 2026
At New Shimla Store (NSS), we carefully process and pack every order before dispatch.
This Shipping Policy explains how we process and deliver orders placed through our website.
1. WHERE WE DELIVER
NSS currently ships orders across India.
International shipping may be introduced in the future as our online operations expand.
2. ORDER PROCESSING
Orders are generally processed and dispatched within 1–2 business days.
Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.
Processing time is separate from delivery time.
3. DELIVERY TIME
After dispatch, delivery generally takes approximately 2–7 business days, depending on the destination and courier service.
Delivery may take longer because of:
• Festivals and holidays
• Weather conditions
• Courier delays
• Remote locations
• Transportation disruptions
• Other circumstances beyond our reasonable control
Delivery estimates are approximate and are not guaranteed delivery dates.
4. SHIPPING CHARGES
Applicable shipping charges will be displayed during checkout before the order is completed.
NSS LAUNCH OFFER
FREE SHIPPING FOR THE FIRST 100 ORDERS
This offer applies to the first 100 successfully placed orders, subject to the applicable offer terms.
5. ORDER TRACKING
Once an order is dispatched, tracking information will be provided where available.
Tracking may take some time to become active after the courier receives the shipment.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including:
• Full name
• House/building number
• Locality
• City
• State
• PIN code
• Valid mobile number
If you notice an address error after placing an order, contact NSS as soon as possible.
We will try to correct the information before dispatch, but changes cannot be guaranteed after dispatch.
7. DELAYED DELIVERIES
NSS works with delivery partners to provide timely delivery, but delays may occur because of circumstances outside our control.
If your order appears significantly delayed, please contact us so that we can assist in checking its status.
8. FAILED DELIVERY / RETURN TO SENDER
A shipment may be returned to NSS if delivery fails because of reasons such as:
• Incorrect address
• Incorrect phone number
• Customer unavailable
• Repeated failed delivery attempts
• Customer refusing delivery
• Failure to accept a Cash on Delivery order, where applicable
Additional shipping charges may apply if an order needs to be re-shipped.
9. DAMAGED OR TAMPERED PACKAGES
If your package appears severely damaged, opened, or tampered with, please contact NSS as soon as possible and retain the packaging and shipment details.
For damaged, missing, or incorrect products, please refer to our Return & Refund Policy.
A continuous unboxing video may be required for eligible claims.
10. LOST SHIPMENTS
If your shipment appears to be lost during transit, please contact us.
NSS will coordinate with the relevant delivery partner to investigate the shipment and determine an appropriate resolution.
11. MULTIPLE PRODUCTS
Orders containing multiple products may be shipped together or separately depending on product availability and operational requirements.
Separate shipments may have separate tracking information.
12. CANCELLATION
Cancellation requests should be made before dispatch.
Once an order has been dispatched, cancellation may no longer be possible.
13. RETURNS & REFUNDS
Shipping issues relating to returns, refunds, exchanges, damaged products, incorrect products, or missing items are handled according to our Return & Refund Policy.
14. CONTACT US
New Shimla Store (NSS)
Phone / WhatsApp: 9815953109
Email: newshimlastore@gmail.com
Business Address: [Add your complete store address]
New Shimla Store
Real Products. Careful Packing. Honest Communication.
Real Suits. Real Quality. Real Trust.